Positive and Negative Aspects of

Mobile Communication Devices

Positive and Negative Aspects of

Mobile Communication Devices

A report submitted to the School of Business in partial fulfillment of the requirements of the final examination in Business Communication, Fall 2006

Prepared by

Dijkstra (Sec H)

Tanzir, Musabbir

03-03958-2

Asirul, Bari Rubayat

03-03966-2

Alam, Syed Masudul

06-07342-3

Course Teacher

Dr. Faheem Hasan Shahed

Date

December 11, 2006

American International University-Bangladesh

Dr Faheem Hasan Shahed

Course Teacher

Business Communication

School of Business

American International University – Bangladesh

Subject - Submission of report

Dear Sir

It is our great pleasure to submit the report that you assigned on “Positive and Negative Aspects of Mobile Communication Devices” as a part of the Business Communication course.

In chapter one, we have introduced the topic of our research. First we gave background information about the topic. Then we discussed the purpose of this report followed by a detailed presentation of the research methodology we used, which includes information about the sample, questionnaire, interview and limitations of our research. The findings of the survey have been placed at the beginning of chapter two. We finished chapter two’s analyses part by supporting our analyses through the views we gathered from interviews. Like all technologies, mobile phones too have some negative aspects due to its improper usage. We discussed some of that issue in this chapter. We interviewed groups of people based on their age who are partially or fully related to our topic. In chapter three we placed the conclusion and then our recommendations in the final chapter, i.e., chapter four.

The overall objective and mission of our research was to find out the various positive and negative aspects of mobile communication devices. This technology has become an essential tool for an overall improvement. If we are more educated about the technology, it will only help us benefit from it.

We hope this report, despite its many limitations, will be a gateway to understand the various aspects of mobile communication devices.

We are very grateful to you for giving us the opportunity to work on this topic and for guiding us all through in the preparation of this report. Without your support this report would not have been possible.

Yours sincerely

Tanzir, Musabbir Asirul, Bari Rubayat Alam, Syed Masudul

03-03958-2 03-03966-2 06-07342-3

Preface

Over the past decade, developments in electronics, computers, telecommunications and broadcasting have been rapid and spectacular. Mobile communicating device is the technology with the greatest impact on the development of a country. It is also an essential tool to increase the quality of life. Mobile technology has assisted in the growth of virtual team, allowing people to work together across the world. People use their mobile phones and devices to access web-based information and applications like email, news, sports and weather and to access mobile banking. These mobile applications are making considerable savings in both time and money and improving productivity. Mobile phones are also increasingly playing a key role in reaching people quickly in case of an emergency. On a personal level, having a mobile phone means being able to get in touch with someone when you need to. Different features of mobile phones, such as text messaging, have even been proven to be quicker and convenient when it comes to communication. Besides allowing for conversations, text messages and information on the move, mobile phones provide peace of mind for us knowing our loved ones are just a call away.

The overall objective and mission of our research was to find out the various positive and negative aspects of mobile communication device. This technology has become an essential tool for an overall improvement. If we are more educated about the technology, it will only help us benefit from it.

We hope this report, despite its many limitations, will be a gateway to understand the various aspects of mobile communication devices.

Acknowledgments

We would like to thank Dr. Faheem Hasan Shahed, Asst. Professor, School of Business, and AIUB, from the bottom of our heart for guiding us all through in the preparation of this report. Without his support this report would not have been possible.

A special thanks and recognition is extended to all those who contributed to this report by taking part in the survey and thus presenting their valuable opinions to us. Our heartfelt thanks go to them for their valuable time and cooperation.

All in all, it was a wonderful experience to work as a team in doing the research and preparing this report on such an important issue.

Forwarding Letter

Preface

Acknowledgements

List of Illustrations

Abstract

1.0 Introduction.............................................................................................................. 8

1.1 Background.................................................................................................. 8

1.2 Purpose......................................................................................................... 8

1.3 Research Methodology............................................................................... 9

1.3.1 Sample......................................................................................... 9

1.3.2 Questionnaire............................................................................. 9

1.3.3 Interview..................................................................................... 9

1.4 Scope and Limitations................................................................................ 9

2.0 Description............................................................................................................. 10

2.1 Findings of the survey.............................................................................. 10

2.2 Analysis of the findings............................................................................ 15

2.3 Case studies................................................................................................ 19

3.0 Conclusion.............................................................................................................. 22

4.0 Recommendations................................................................................................. 23

Appendices

Appendix A

Appendix B

Bibliography

Glossary

Index

List of Illustrations

Pie Charts................................................................................................................. 11-15

Table 1.1........................................................................................................................ 19

Table 1.2....................................................................................................... Appendix B

Table 1.3....................................................................................................... Appendix B

Table 1.4....................................................................................................... Appendix B

Table 1.5....................................................................................................... Appendix B

Table 1.6....................................................................................................... Appendix B

Table 1.7....................................................................................................... Appendix B

Abstract

This report introduces the positive and negative aspects of Mobile Communication Devices. Our main objective was to portray the various positive aspects of mobile phone and how they are impacting our lives. Alongside, we also showed some of the negative effects of mobile phones. Then we have tried to show some realistic solution to prevent the negative aspects.

From our research we have found that mobile phones have improved the quality of the lives of the people of Bangladesh and also improved the financial situation. Mobile phones are playing a great role in the lives of students by giving them the opportunity to communicate with their fellow students whenever they need to. Businessmen are at ease of mind knowing they can perform work related activities even when they are away from their office. Parents are comfortable knowing that they can reach to their children whenever they want through mobile phones. Even farmers and villagers are hearing about the market situation before they send their product.

Due to misuse of this technology, there are also some bad effects. We can minimize these effects by educating people more about the technology. Parents should be concerned about their children’s usage of mobile phones. People should be aware of the dangerousness of using mobile phones while driving. Overall, people in general should be more concerned about putting this technology in use for our advancement.

1.0 Introduction

1.1 Background

This report has been written on the basis of the research on the “Positive and Negative Aspects of Mobile Communication Devices”. When the mobile phones first came into the market, it was intended just to be used as a phone while you are on the go. The last decade has seen a significant use of mobile phones. This has led to changes in the way individuals communicate, including the fact that they can reach people by phone at anytime of the day no matter where they might be. Moreover, mobiles phone didn’t remain just a phone. Aside from voice telephony and text messaging, mobiles phones can be used as an Internet browsing device through WAP and an entertainment device through games and MP3 player. Even though mobile phones have been a proven technology when it comes to the improvement of a country, a nation or simply the quality of an individual life, there appears to be different views about the roles of a mobile phone and about its significances. Some might see it as a must have item and some might think of it just as another burden. It is only through education that we can understand the role of a technology and its proper usage.

In this report we have focused on how mobile phones are being used today, highlighting its positive and negative aspects. This research is a qualitative study of mobile users of various age ranges. Throughout in our report we have tried to present extensively the findings of our research and the analysis of the findings. At the end we tried to come to a conclusion on the basis of our analyses and then made some recommendations that might be helpful fully or partially to reduce the bad effects of mobile communication devices.

1.2 Purpose

At present, we have a fast growing number of mobile phone users in Bangladesh. It has created a huge impact on the economy Bangladesh, on how businessmen make their decisions, on how students and general public communicate each other and even on how fishermen or farmers plan the release their products depending on the market. Undeniably, mobile phones have become the essential tool for the improvement of this nation. However, if we limit our view to the mobile phone’s present utility we may be overlooking some of the powerful aspects of this technology.

Our purpose of writing this report was to find out how various ages of people are using mobile phones, how they behave with their phones, and how it is affecting their day-to-day lives. Then, by analyzing that information, we have tried to recommend some realistic suggestions in reducing the negative aspects and thus giving us the opportunity for more advancement by utilizing this technology.

1.3 Research Methodology

1.3.1 Sample

We have considered mobile phone users of various ages. We have made sure that the total numbers of people taking the survey are equally sub divided into different age range and that we interviewed both male and female users. Due to time limitation, we have surveyed a total of 24 mobile phone users, among which 12 are male and 12 female. Our sample consists of students, people from different kinds of job and parents. We have categorized our sample by the following age range:

a) 14-17 years

b) 18-22 years

c) 23-27 years

d) 28-33 years

e) 34-38 years

f) 38 + years

1.3.2 Questionnaire

The questionnaire comprised of three sections. The first section was to determine the user’s age and profession so that we maintain an equal ratio between them. The second section was to identify the positive aspect of mobile phones and how it is impacting the users’ lives. The goal of the third section was to figure out the negative aspects of mobile phones due to its improper usage. The target of section one was to categorize the users while the last two sections were solely targeted to collect the views and opinions of the users on the topic.

1.3.3 Interview

We took the interview of three people. Among them one person is a young student, one is a professional and the last but not the least person is a housewife. The interviews were carried out individually but the same question pattern was followed in interviewing all three of them. In the next chapter we have included the details of the three interviews and also presented background information on the people whom we interviewed.

1.4 Scope and Limitation

The impact of mobile phones is a vast issue in Bangladesh or anywhere in the World. Since the outcome, whether positive or negative, of this technology mainly depends on the users, it is hard to get a general view on this topic. It is nearly impossible to cover all the positive and negative aspects in a report of this scale. So we had to set Bangladesh as the boundary for this report and target some people with specific age range. Due to the shortage of time it was difficult to take the survey of a large scale of mobile phone users and hence the findings may not reflect the impact of this mobile technology in our country.

2.0 Descriptions

2.1 Findings of the Survey

It is very easy to communicate with friends and family members with mobile phones wherever one might be.

Text messaging feature in mobile phones is very useful when it comes to sending short and quick messages.

Our day-to-day life will not be smooth without mobile phones.

Mobile phones have made it very convenient for professionals to hold their business meetings on the go.

Mobile phones have greatly increased the quality of life and overall situation of Bangladesh.

Accessing the internet through mobile phones, it is a lot easier to check the news, weather or the score of your favorite games.

Text Messaging has made it possible for TV shows to receive the opinions of their audiences more easily.

Mobile phones, now-a-days, are being used more as an entertainment device e.g. listening to music, surfing the web, sending MMS.

Young generation is spending a lot of time behind mobile phones instead of studying or involving themselves in other recreational activities.

Having the different features of a mobile phone easily accessible, users are faced with unexpected expenses.

Camera phones and MMS service are a big threat to our privacy.

Mobile phone usage while driving is a big problem due to the diversion of attention from driving.

Excessive usage of mobile phones is a cause of brain cancer.

Carrying a mobile phone puts you more in danger of getting robbed.

People are getting harassed easily due to Instant Messaging and “Missed call”.

2.2 Analysis of the findings

It is very easy to communicate with friends and family members with mobile phones wherever one might be.

ü 88% of the people Agreed and 8% of the people partially agreed that it is very easy to communicate with friends and family members with mobile phones. The male to female ratio is also equal in those percentages.

ü A mere 4% were neutral.

ü Surprisingly nobody disagreed.

Text messaging feature in mobile phones is very useful when it comes to sending short and quick messages.

ü Maximum (42%) agreed that text messaging feature in mobile phone is very useful when it comes to sending short and quick messages.

ü Everybody who agreed was from 14-18 and 19-22 age range.

ü There is a considerable amount of people who are neutral (29%). People who are new to this feature or do not want to spend extra for it belongs to this category.

ü The older generation was the one to partially disagree with it. It is a lot easier for them to speak on the phone than type something in that very small keyboard.

Our day-to-day life will not be smooth without mobile phones.

ü After this survey it is clear that a lot of people depend on their mobile phones. Teenagers specially can’t think of a day without their text messaging on their mobile phones.

ü Interestingly 8% people either partially disagreed or disagreed because they use it only for voice conversations. Middle-aged and the older generation were among them

Mobile phones have made it very convenient for professionals to hold their business meetings on the go.

ü Among the people who were surveyed, all the professionals agreed (46%) and partially agreed (25%) to this.

ü Those who are neutral are mainly students and parents.

ü Surprisingly there were none to disagree with it.

Mobile phones have greatly increased the quality of life and overall situation of Bangladesh.

ü Interestingly, there is somebody for all the categories. A majority of the people either agreed or partially agreed to this as we can see from the data. Among them are students and businessmen from both sexes.

ü A few people partially disagreed (13%) and disagreed (4%) or stayed neutral (13%) because they are yet to utilize the full potential of this technology.

Accessing the internet through mobile phones, it is a lot easier to check the news, weather or the score of your favorite games.

ü Students and businessmen were among the people who agreed (50%) and partially agreed (21%). From the students, we mainly found males agreeing to this since there were not many females who were interested in sports.

ü Those who partially disagreed (8%) or stayed neutral (21%) finds web browsing mobile phones not user friendly and not so easy comparing to browsing from personal computers.

Text Messaging has made it possible for TV shows to receive the opinions of their audiences more easily.

ü Young generations who watch music shows as well as older generations who like to participate in debate shows are among the 63% who agreed. We have found the ratio of male and female to be equal on this one.

ü Those who stayed neutral (17%) or partially disagreed (13%) don’t find it very convenient to use text messaging to send votes and getting that extra charge on their phone bill.

Mobile phones, now-a-days, are being used more as an entertainment device e.g. listening to music, surfing the web, sending MMS.

ü From this survey, we found that people who agreed (58%) were mainly them who use their mobile phones also as an entertainment device. These people mainly include teenagers and college students.

ü Parents and businessmen who rather use the phone only for voice communication are among the neutral (13%) and partially disagree (17%) group.

Young generation is spending a lot of time behind mobile phones instead of studying or involving themselves in other recreational activities.

ü From this survey we found nobody to disagree with the statement. Even the young generation, both male and female, agreed that they are spending more time behind cell phones.

Having the different features of a mobile phone easily accessible, users are faced with unexpected expenses.

ü Teenagers and college students are among the ones who agreed (29%) and partially agreed (38%). This is because when they start using the features they find it very hard to control.

ü People who are matured and old enough chose to disagree because they are responsible with their expenses.

Camera phones and MMS service are a big threat to our privacy.

ü 58% of the people agreed and 25% of the people partially agreed that camera phones and MMS service are a big threat to our privacy.

ü Only a mere 8% slightly disagreed because they believe it depends on how a person uses the mobile phone.

Mobile phone usage while driving is a big problem due to the diversion of attention from driving.

ü From this survey, we can clearly see that people unanimously agree to the fact that using mobile phones while driving is a big problem.

Excessive usage of mobile phones is a cause of brain cancer.

ü This is a very controversial issue as we can see from the survey.

ü 46% agreed, 8% partially agreed, 25% stayed neutral, 17% partially disagreed and 4% completely disagreed. There are a lot of mixed messages.

Carrying a mobile phone puts you more in danger of getting robbed.

ü Almost and even number of people either agreed or partially agreed to this. People who agreed are mostly parents whose main concern is the safety of their loved ones.

ü People who partially disagreed (17%) and disagreed (4%) are mainly from 19-22 and 23-27 age group.

ü Females mostly chose to stay neutral.

People are getting harassed easily due to Instant Messaging and “Missed call”.

ü There is only a mere 4% who disagreed, so it seems it is a big issue.

ü Instant messaging or ‘missed call’ do get annoying in class rooms or quiet places. The ratio of male female is equal in the number of people that agreed and partially agreed.

We have also prepared the following table that shows the total number of male and female participants.

Questions/ Category	Agree ( % )		Partially Agree ( % )		Neutral ( % )		Partially Disagree ( % )		Disagree ( % )
Questions/ Category	Male	Female	Male	Female	Male	Female	Male	Female	Male	Female
Question 1	75	100	17	0	8	0	0	0	0	0
Question 2	50	33	0	33	33	25	17	8	0	0
Question 3	50	42	25	33	8	8	8	8	8	8
Question 4	50	42	25	25	25	33	0	0	0	0
Question 5	33	50	25	33	8	17	25	0	8	0
Question 6	50	50	33	8	8	33	8	8	0	0
Question 7	75	50	8	8	17	17	0	25	0	0
Question 8	67	50	8	17	8	17	17	17	0	0
Question 9	75	75	25	25	0	0	0	0	0	0
Question 10	17	42	50	25	8	25	8	8	17	0
Question 11	58	58	25	25	0	17	17	0	0	0
Question 12	83	100	17	0	0	0	0	0	0	0
Question 13	25	67	17	0	42	8	8	25	8	0
Question 14	42	33	33	33	8	17	0	8	17	8
Question 15	33	33	50	50	0	17	8	0	8	0

Table 1.1

For more data please refer to Appendix B.

2.3 Case Studies

Case Study #1

Name: Md. Shiefuzzaman

Age: 23

Profession: Student

Background:

Mr. Shiefuzzaman is doing his B.Sc. in Computer Science at American International University – Bangladesh. He is living in a hostel and his home district is Khulna. As he is not live with his parents, he has been using his mobile phone from the beginning of his university life. Now he is using two Sims, one is Grameen Phone and the other one is Teletalk. He chose these two companies because of their facility for their users and tariff rate.

Views on “Positive and negative aspects of Mobile Phone”:

Mr. Shiefuzzaman considers that mobile phones can be used in either negatively or positively. The reason why he considers mobile phones as a positive way because he thinks that only by using his mobile phone, he can communicate with his family members at any time. As he is a student, any information regarding to education, he comes to know very quickly because of using his mobile phone. Sometimes, if there is any new class schedule declared, then his friends inform him through mobile phone. Again, in case of a quiz or an exam, he can make sure the timing of the exam by calling his friends. In addition, sometimes he needs to use the internet because a faculty may have given him an assignment in the internet, and he has to submit the assignment online. By using WAP he can connect to the internet through a mobile phone and can do his necessary works. He is also very fond of music, so he listens to songs using his mobile phone. And with the help of camera he can take pictures of his memorable moments.

On the other hand, the reason why he considers mobile phones in a negative way is because sometimes some people spend lots of money for on it as they didn’t plan to and sometimes it takes away their valuable time. He also said that sometimes mobile phones ring during class time, which is very annoying and disturbing for others; it can break their concentration on the class or lecture. He also considers that mobile phones can put one in danger. He also told that the features of taking picture at any moment can loose someone’s privacy especially for the females. He then told us that one of his friends took some of his classmates’ (Female) picture without telling her and showed those pictures to his friends.

He strongly believes that the correct use of mobile phones will not create any bad affect.

Case Study #2

Name: Nurul Afser Talukder

Age: 28

Profession: Job

Background:

Mr. Talukder is in a managerial position in a multi-national buying company located at Gulshan-2. He is a married person. He has been using his mobile phone for 6 years. He is living in Ajimpur but he has to go to Gulshan every morning for his office. He is using only one SIM which is Grameen Phone postpaid service.

Views on “Positive and negative aspects of Mobile Phone”:

Mr. Talukder considers that mobile phones have more good effects than bad ones. Mobile phones have become a part of his life as he told us. He uses his mobile phone as an alarm clock. Every day he wakes up from bed by his mobile phone with the feature of alarm. Then he again uses his mobile phone to check on his daily tasks. He keeps all his meeting and daily tasks on his mobile phone. He then makes his whole day schedule according to his tasks. Using his mobile phone he contacts with all his colleges at any time as he requires. To pass his time in office he likes to contact his newly married wife each hour. So mobile phones help him largely. Sometimes when he is outside of his town, or sometimes when he has to go out of the country and need to keep contact with his boss regularly, he connects his laptop with his mobile and using WAP facility he can connect to internet and can contact his Boss and tell him the current progress. By using MMS he can also share some very memorable moments with his family members.

On the other hand, he feels very disturbing when mobile phone rings in a meeting. Most of the time he switches off his phone but sometimes he forgets to turn it off. Another thing that he mentioned to us is that since he is using a post-paid line, sometimes operators cut his connection without giving him a message or noticed. Then he has to pay some extra money to the bank to reconnect the service.

Case Study #3

Name: Faria Enam

Age: 42

Profession: House-wife.

Background:

Mrs. Faria Enam is a house wife with two children. Her first child studies at City College in 2^nd year and her second child studies in class 9 at Ideal School & College. Her house is located at Mohammadpur. She gave her two children two mobile phones so that she can communicate with them at any time. Generally she passes most of her time in her home.

Views on “Positive and negative aspects of Mobile Phone”:

Mrs. Faria Enam considers that mobile phones have lots of advantages as well as some disadvantages. She said that by only using mobile phone she can contact her beloved children whenever she is very much worried about them. For example, she said, when her children go for private tutoring and they are not back on time, she can call them and find out the situation of the traffic or how far they are. Again, when she needs to call other guardians to inquire about school exams or syllabus she uses her mobile phone. She can also communicate with her relative outside Dhaka.

She also gave us some reason why mobile phones are bad for young generations. Sometimes she notices that her children are spending too much time talking to their friends. It also worries her sometime that she will receive unexpected amount of bill due to over usage. That’s why she has to take some extra care and consideration for using her mobile phone. During exam times, she doesn’t let her children use the mobile phone.

At last, she mentioned that given the present situation of our country, we couldn’t afford to not give our children a mobile phone mainly for their safety. But we have to be careful about its usage, she added.

3.0 Conclusion

Mobile phones are a very popular communication media in Bangladesh. The users of this device are increasing day by day. But as we can see the positive or negative side of this technology depends on the users. In this report, we have presented the findings and analyses of our research on “Positive and negative aspects of Mobile Phone” in Bangladesh. If a similar research is carried out in another country, the findings might be different than ours. The current states of mobile industry of a country, the different tariffs of different package of mobile connection, its services and coverage area, the use of mobiles by different ages and category of subscribers, all these factors have a huge impact on the aspects of mobile phones in any company. And the findings of our survey clearly reflect this fact.

The opinions of the people who took part in the survey were more or less consistent. The case study interviews also presented us with similar opinions. In analyzing the findings of the survey we have mentioned in details the probable reason that worked in favor is people’s views. We tried to make the findings of the survey more easily understandable by preparing bar charts for each of them. All in all, we tried our best to utilize our full strength and resource to make the report as complete as possible in short time. We believe this report can be considered as a dependable paper in any kind of future work regarding Positive and negative aspects of Mobile Phones.

4.0 Recommendations

As we mentioned before, currently we have the largest numbers of mobile phone users in Bangladesh. It has created a huge impact on our economy and how we live our day-to-day lives. Though this positive side of this technology seem to be endless, there are considerable amount of negative effects that can be easily avoidable.

First, and foremost, we need to educate people more about this new technology and its proper usage. Undeniably, mobile phones have created a huge impact for farmers, fishermen and villagers. Farmers and fishermen now can hear about the current situation of the market long before they bring their product for sell. This information can help them make some crucial decisions. Government and mobile phone companies should subsidize and make mobile phone service available at a very low cost to farmers, fishermen and villagers so they can improve their lives and in turn improve the overall situation of Bangladesh.

As we found from our survey, students and young generation tend to spend more time on mobiles phones than others. Mobile phones are a great resource especially for students. Students should use to in a way that serves their educational purposes. Students can communicate quickly and easily with their fellow students and discuss educational problems. Parents should be concern about how their children are using mobile phones. They also need to set the spending limit for their mobile phones.

Businessmen can easily do some work related activities through their PDAs. This way they will have more time to stay at home and be with their family.

Certain features of mobile phones are indeed of a great concern. To avoid our privacy being violated, we should impose ban on mobile phones with cameras to certain places. We should campaign and get the message out to more people about not using mobile phones while driving.

We believe that if it is possible to follow the things we have discussed above, it will not be at all impossible for us to gain nothing but the benefit from this technology. Many other parts of the world bare the proof of it, and we can do it too.

Appendices

Appendix A: Questionnaire

Please tick all that apply:

I am a … Student Professional

Parent

Gender: Male Female

Age Range:

14-18 years

19-22 years

23-27 years

28-32 years

33-37 years

38+ years

Please respond to the following statements by underlining or encircling the appropriate opinions given under each of them.

1) It is very easy to communicate with friends and family members with mobile phones wherever one might be.

Agree Partially agree Neutral Partially disagree Disagree

2) Text messaging feature in mobile phones is very useful when in comes to sending short and quick messages.

Agree Partially agree Neutral Partially disagree Disagree

3) Our day-to-day life will not be smooth without mobile phones.

Agree Partially agree Neutral Partially disagree Disagree

4) Mobile phones have made it very convenient for professionals to hold their business meetings on the go.

Agree Partially agree Neutral Partially disagree Disagree

5) Mobile phones have greatly increased the quality of life and overall situation of Bangladesh.

Agree Partially agree Neutral Partially disagree Disagree

6) Accessing the internet through mobile phones, it is a lot easier to check the news, weather or the score of your favorite games.

Agree Partially agree Neutral Partially disagree Disagree

7) Text Messaging has made it possible for TV shows to receive the opinions of their audiences more easily.

Agree Partially agree Neutral Partially disagree Disagree

8) Mobile phones, now-a-days, are being used more as an entertainment device e.g. listening to music, surfing the web, sending MMS.

Agree Partially agree Neutral Partially disagree Disagree

9) Young generation is spending a lot of time behind mobile phones instead of studying or involving themselves in other recreational activities.

Agree Partially agree Neutral Partially disagree Disagree

10) Having the different features of a mobile phone easily accessible, users are faced with unexpected expenses.

Agree Partially agree Neutral Partially disagree Disagree

11) Camera phones and MMS service are a big threat to our privacy.

Agree Partially agree Neutral Partially disagree Disagree

12) Mobile phone usage while driving is a big problem due to the diversion of attention from driving.

Agree Partially agree Neutral Partially disagree Disagree

13) Excessive usage of mobile phones is a cause of brain cancer.

Agree Partially agree Neutral Partially disagree Disagree

14) Carrying a mobile phone puts you more in danger of getting robbed.

Agree Partially agree Neutral Partially disagree Disagree

15) People are getting harassed easily due to Instant Messaging and “Missed call”.

Agree Partially agree Neutral Partially disagree Disagree

Appendix B: Data Tables

Overall Answer:

Q/Cat	Agree	Partially Agree	Neutral	Partially Disagree	Disagree	Total Sample
Question 1	21	2	1	0	0	24
Question 2	10	4	7	3	0	24
Question 3	11	7	2	2	2	24
Question 4	11	6	7	0	0	24
Question 5	10	7	3	3	1	24
Question 6	12	5	5	2	0	24
Question 7	15	2	4	3	0	24
Question 8	14	3	3	4	0	24
Question 9	18	6	0	0	0	24
Question 10	7	9	4	2	2	24
Question 11	14	6	2	2	0	24
Question 12	22	2	0	0	0	24
Question 13	11	2	6	4	1	24
Question 14	9	8	3	1	3	24
Question 15	8	12	2	1	1	24

Table 1.2

Percentile:

Q/Cat	Agree	Partially Agree	Neutral	Partially Disagree	Disagree
Question 1	88	8	4	0	0
Question 2	42	17	29	13	0
Question 3	46	29	8	8	8
Question 4	46	25	29	0	0
Question 5	42	29	13	13	4
Question 6	50	21	21	8	0
Question 7	63	8	17	13	0
Question 8	58	13	13	17	0
Question 9	75	25	0	0	0
Question 10	29	38	17	8	8
Question 11	58	25	8	8	0
Question 12	92	8	0	0	0
Question 13	46	8	25	17	4
Question 14	38	33	13	4	13
Question 15	33	50	8	4	4

Table 1.3

Male’s Answer:

Q/Cat	Agree	Partially Agree	Neutral	Partially Disagree	Disagree	Total Sample
Question 1	9	2	1			12
Question 2	6		4	2		12
Question 3	6	3	1	1	1	12
Question 4	6	3	3			12
Question 5	4	3	1	3	1	12
Question 6	6	4	1	1		12
Question 7	9	1	2			12
Question 8	8	1	1	2		12
Question 9	9	3				12
Question 10	2	6	1	1	2	12
Question 11	7	3		2		12
Question 12	10	2				12
Question 13	3	2	5	1	1	12
Question 14	5	4	1		2	12
Question 15	4	6		1	1	12

Table 1.4

Percentile Men:

Q/Cat	Agree	Partially Agree	Neutral	Partially Disagree	Disagree
Question 1	75	17	8	0	0
Question 2	50	0	33	17	0
Question 3	50	25	8	8	8
Question 4	50	25	25	0	0
Question 5	33	25	8	25	8
Question 6	50	33	8	8	0
Question 7	75	8	17	0	0
Question 8	67	8	8	17	0
Question 9	75	25	0	0	0
Question 10	17	50	8	8	17
Question 11	58	25	0	17	0
Question 12	83	17	0	0	0
Question 13	25	17	42	8	8
Question 14	42	33	8	0	17
Question 15	33	50	0	8	8

Table 1.5

Female’s Answer:

Q/Cat	Agree	Partially Agree	Neutral	Partially Disagree	Disagree	Total Sample
Question 1	12					12
Question 2	4	4	3	1		12
Question 3	5	4	1	1	1	12
Question 4	5	3	4			12
Question 5	6	4	2			12
Question 6	6	1	4	1		12
Question 7	6	1	2	3		12
Question 8	6	2	2	2		12
Question 9	9	3				12
Question 10	5	3	3	1		12
Question 11	7	3	2			12
Question 12	12					12
Question 13	8		1	3		12
Question 14	4	4	2	1	1	12
Question 15	4	6	2			12

Table 1.6

Percentile Female:

Q/Cat	Agree	Partially Agree	Neutral	Partially Disagree	Disagree
Question 1	100	0	0	0	0
Question 2	33	33	25	8	0
Question 3	42	33	8	8	8
Question 4	42	25	33	0	0
Question 5	50	33	17	0	0
Question 6	50	8	33	8	0
Question 7	50	8	17	25	0
Question 8	50	17	17	17	0
Question 9	75	25	0	0	0
Question 10	42	25	25	8	0
Question 11	58	25	17	0	0
Question 12	100	0	0	0	0
Question 13	67	0	8	25	0
Question 14	33	33	17	8	8
Question 15	33	50	17	0	0

Table 1.7

Bibliography

Taylor, S. (2004) Model Business Letters and E-mails, Singapore : Pearson Education (Singapore) Pte. Ltd.

Kuiper, S. & Kohut, G. F. (1998) Contemporary Business Report Writing, Cincinnati : South-Western Publications Co.

Internet (http://en.wikipedia.org/wiki/Mobile_phone)

Internet (http://www.erricson.com)

Internet (http://www.grameenphone.com)

Glossary

Airtime - Actual time spent talking on the cellular telephone. Most carriers bill customers based on how many minutes of airtime they use each month.

Bandwidth - The amount of frequency allocated for an RF transmission. For example, a cellular channel typically has a bandwidth of 30 KHz, I.E. a cellular system requires 30 KHz of frequency per channel to transmit it's signal.

Carrier - The operating frequency of a wireless system. A fixed frequency radio signal which is shifted up and down (modulated) in either frequency (FM) or level (AM) by the audio signal.

GSM - Global System for Mobiles. The most mature digital wireless standard is GSM, usually referred to as the 'European' digital standard. GSM is a TDMA standard, with 8 users per channel. The speech is taken in 20 ms windows, which are sampled (13-bit resolution at 8 ksps), processed and compressed. The vocoder rate of 13 kbits/s is used. A channel is 200 KHz wide, and contains data from eight users. Each user has a time slot of 0.577 mS, during which a burst of 156 bits is transmitted at a modulation frequency of approximately 270 KHz. GSM is transmitted on a 900 MHz carrier.

IM - Instant messaging is a form of real-time communication between two or more people based on typed text.

MMS - Multimedia Messaging Service is a standard for a telephony messaging systems that allow sending messages that includes multimedia objects (images, audio, video, rich text) and not just text messages as in Short message service (SMS). It is mainly deployed in cellular networks along with other messaging systems like SMS, Mobile Instant Messaging and Mobile E-Mail.

MP3 Player - A digital audio player is a device that stores, organizes and plays digital music files. It is more commonly referred to as an MP3 player (because of that format's ubiquity), but they also play many additional file formats.

“Missed Call” – When a person calls someone and intentionally hangs up the phone after one ring just to alert the receiver of something.

PDA - Personal digital assistants are handheld devices that were originally designed as personal organizers, but became much more versatile over the years. PDAs have many uses: calculating, use as a clock and calendar, playing computer games, accessing the Internet, sending and receiving e-mail, use as a radio or stereo, video recording, recording notes, use as an address book, GPS and use as a spreadsheet. Newer PDAs also have both color screens and audio capabilities, enabling them to be used as mobile phones (smartphone), web browsers or portable media players. Many PDAs can access the Internet, intranets or extranets via Wi-Fi, or Wireless Wide-Area Networks (WWANs). One of the most significant PDA characteristic is the presence of a touch screen.

SIM - Subscriber Identification Module. A credit card size card which is owned by a subscriber, who slides it into any GSM handset to transform it into 'their' phone. It will ring when their unique phone number is dialed; calls made will be billed to their account; all options and services connected; voicemail can be collected and so on.

Talk time - The length of time you can talk on your portable or transportable cellular phone without recharging the battery. The battery capacity of a cellular portable or transportable is usually expressed in terms of so many minutes of talk time OR so many hours of standby time. When you're talking, the phone draws more power from the battery.

WAP - Wireless Application Protocol is an open international standard for applications that use wireless communication. Its principal application is to enable access to the Internet from a mobile phone or PDA.

Index

analyzing, 8

Bangladesh, 2, 3, 8, 9, 11, 16, 19, 22, 23, 24

Camera, 13, 17, 25

communicate, 10

convenient, 11

dependable, 22

driving, 8, 13, 17, 23, 25

features of a mobile phone, 13, 17, 25

Government, 23

Grameen Phone, 19, 20

impact, 9

Instant Messaging, 14, 17, 25, 30

internet, 11, 16, 19, 20, 24

interview, 9

meeting, 20

MMS, 12, 13, 16, 17, 20, 25, 30

MP3 player, 8

opinions, 5, 9, 12, 16, 22, 24

privacy, 13, 17, 19, 23, 25

professionals, 15

quality of life, 11

questionnaire, 3, 4, 9

research, 8

Students, 16, 23

subscribers, 22

survey, 3, 4, 5, 6, 9, 15, 16, 17, 22, 23

Survey, 10

tariffs, 22

technology, 3, 4, 8, 9, 16, 22, 23

text messaging, 8

Text messaging, 10, 15

Text Messaging, 12, 16, 24

WAP, 8

Young generation, 12, 16, 25

Our Education Info

Pages

Positive and Negative Aspects of Mobile Communication Devices

Preface

Acknowledgments

Table of Contents

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

Agree Partially agree Neutral Partially disagree Disagree

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